1) Member registration
Please sign up via "sign up" page.
After that, you will receive the interim registration e-mail from Japan Shopping. Please jump to the link, after that your account will be registered.
Note: Both your e-mail address and personal data can be changed after registered.
2) Log in
After registered , please log in via "Log in" page.
3) Fill in the items' information.
Please fill in your requested items' information via "Over view" page. You can request 5 items at one time.
Please fill in "Web Shop Name", "Web Site URL", Product Info. such as color , size , etc , "Price", "Quantity" ,"Weight" and "Volume".
The "volume" field is not mandatory. If you do not know the real "weight", please fill in approximately value.
4) Calculate estimation
After complete your all requested items, please click "Calculate Estimation" button. Then check the estimation.
The calculation is depend on your entered information.
Balance : Your credit point. (A)
Ordering : Points that you already ordered. (B)
Estimated : This time your estimation amount (C)
Difference : Your needed point for this order.(A)-(B)-(C）
Total Weight : Estimated weight total
Difference point will be your invoice value. If the amount is OK, please click "Confirm All Item Line" button then jump to confirmation display.
6) Check the order by Japan Shopping Staff.
After you confirmed the order, you can get the e-mail as "Japan Shopping! Order acceptance".
After that, Japan Shopping staff check the regulation and stock of each item, and if it has some problem, we will let you know via e-mail.
※When we noticed that your order included the prohibited items.
We will cancel your order. Even if we could not notice the prohibited items, we can't take any responsibilities. Please double check before sending your order.
※When we can't buy items.
In the case of absence of goods, we will send notification about it.
7) Payment request via PayPal
After we checked your order, we will send payment request via PayPal's e-mail. Please check the e-mail and settle it.
When you can't receive PayPal's e-mail, it might be excluded as spam mail. Please check it. If you want us to re-send the e-mail , please let us know.
After we checked your payment, we will update your account's "Balance" in 24 hours.
8) Delivery notification of your parcel.
After we received all items, and finished packing for international delivery, we will ship it to your country. It takes around 10 days from your payment to our shipping.
After our shipping , we will update your "Balance" and "Ordering points".
Case1. When the real cost is less than estimation.
We return the difference points to your "Balance".
Case2. When the real cost is more than estimation.
We will send PayPal invoice again. After we confirmed your payment, we will ship your parcel.
9) Goods receive
After our "Shipping Notification", you can receive your parcel in several days.
Case1. When the items were broken during the delivery
We apply EMS insurance to all parcels, so you can claim for damage to EMS.
Case2. When the items are defective goods.
Basically you need to contact directly to the maker or web shop. You have to take responsibility for all shipping charges of returned items. Japan Shopping can help a part of communication with the web shop.
Ask Japan Shopping to search the items.
If you can't search the Japanese web site, because of the language problem or etc, Japan Shopping can support you to search the items.
Please fill in your request item's detail information at "Request & Inquiry" page, and send us e-mail."We will search your requested items, and let you know when we found it.
This service is non charge. However sometimes we can't find your request or takes a few days to find items. So please agree with these conditions, and send us the request.
If you like our recommendation, please order via "Over View" page.
You can change your profile at anytime.
Please fill in new data at "Change Profile" page, and click "Change Profile" button.
If you want to change e-mail address, please fill in new e-mail address and click "Change E-mail" button.